Survey Management

Survey Management

Survey Management

Surveys for Service Support Delivery: Get Support Feedback, after completion of Incident or service Request Tickets. You can Integrate employee or customer feedback with your existing business processes.

Surveys for Employee Feedbacks: Get periodic employee surveys, since satisfied and motivated employees create more satisfied customers.

Surveys for Training Feedback: Get end of course, student satisfaction feedback.

Surveys for Customer Feedback: Measure and evaluate customer satisfaction, every time a customer interacts with your company. You can take actions and solve customer issues based on real-time feedback

SMART Survey Management Solution, can be integrated with your existing Human Resourse, ERP Systems and your websites.


  • Your Customers and Employees opinions and feelings are acknowledged as being important.
  • Your Customers realize that their supplier is interested in improving business relationship and value the business from them.
  • Your Employees are reminded that that their diligence and participation is paramount.
  • Top Management is made aware of what their employees and customers think about them.


  • Allows Delivery of Survey Invitations when an Incident or Service Request is closed
  • Manual Delivery of Surveys to Selected Audience
  • Create Multiple Different Survey Types
  • Unlimited User Defined Fields for Survey Questions : Drop-down, Radio Button, Checkbox, or Text Box Fields, Required or Optional Survey Questions, Required or Optional "Additional Information" Text Boxes
  • Surveys can be distributed via Email, or even as pop-up scripts for call center staff to gather actionable, timely feedback from internal employees or external customers.
  • Allows Customizable Email Invitations & "Thank You" Verbiage
  • Provides Analysis in form of Graphical Survey Results

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.