Request Fulfillment Summary
Release Plans And Docs
IT Service Management
SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.
FEATURES & BENEFITS
- Best-practice business process flows following the ITIL V3 and ISO 20000 standards
- Ease of Customization and Administration without programmers
- Comprehensive Service Catalog to support Incident or Request Models
- Single and Multi-Tier Account Management support
- Automatic Ticket Dispatch with Business Workflow Automation
- Automated Billing Customization as per client requirement
- Automatic email to ticket conversion
- Integration with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements
- Management Dashboards
- Standard and Adhoc Reports based on ITIL
- Export Reports or Query Data as CSV, XLS & PDF
- Easy to customize Request Forms
- Search Query Builder
- Multi-Site Support
- Remote Desktop Sharing
- Notify Technicians using Email / SMS / Social Media
- Holidays / Operational Hours
- Integrated with Active Directory, MS Exchange, Twitter, VOIP and any Contact Center solution
- Integration with SMART Field Service management application
- Scalable software so as to support up to 10,000 concurrently logged in users
- Ease in importing data, from CSV / Excel files
- Customer Self Service Portal
- Customer browser access
- Dedicated SMART phone Apps from Google Play and Apple Store
- Customer Feedback Surveys
- Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.
- Faster Implementations, you can get you up and running from day one.
- Reduce IT support costs through self-service and user feedback using surveys.
- Enhance staff productivity and consistency by automating processes, policies, procedures & tasks.
- Eliminate recurring incidents through embedded problem & knowledge management processes.
- Integration available with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements.
- Guaranteed Reduction in support Costs & Reduce Your TCO Access to all modules in an integrated manner.