IT Service Management
SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.
- Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.
- Faster Implementations, you can get you up and running from day one.
- Reduce IT support costs through self-service and user feedback using surveys.
- Enhance staff productivity and consistency by automating processes, policies, procedures & tasks.
- Eliminate recurring incidents through embedded problem & knowledge management processes.
- Integration available with SMART Quality Management System to meet ISO 9001, ISO 27001 & ISO 20000:2011 requirements.
- Guaranteed Reduction in support Costs & Reduce Your TCO Access to all modules in an integrated manner.
- Single and Multi-Tier Account Management support
- Ease of Customization and Administration without programmers
- Comprehensive Service Catalog to support Incident or Request Models
- Automatic Ticket Dispatch with Business Workflow Automation
- Automatic email to ticket conversion
- Integrated with Active Directory, MS Exchange, Twitter, VOIP and any Contact Center solution
- Service Level Agreements can be defined, monitored for compliance, and tracked for performance
- Predefined templates for recurrent incidents
- Customizable thresholds for automated escalation
- Built in reporting and configurable Dashboards