SMART Service Desk provides APIs Application Programming Interface to integrate with any third party software.
SMART Service Desk supports advance Active Directory integration to map SMART Service Desk fields with Active Directory attributes and based on this the business process can be automated by using SMART Workflow Engine. It also support approvals mechanism based on the organization hierarchy defined in the Active Directory.
SMART Service Desk has built in live chat software for seamless & instant communication to provide rapid resolutions.
- SMART Service Desk can synchronizes with MS Active Directory / LDAP for user login and single sign on.
- SMART Service Desk has the Ability to integrate with Microsoft’s Operations Manager & other Event monitoring tools.
- SMART Service Desk Integrates with all major contact centre & IVR solutions.
- SMART Service Desk can integrate with Email (MS Exchange & others) and SMS gateways for sending alerts and notifications to administrators and end-users.
- SMART Service Desk can also be integrated with Net Support Remote Control Software for all Service Desk ITIL-ITSM Functions.
- SMART Service Desk has built in Chat application and can also integrates with any chat application.
- SMART Service Desk can integrate with Social networking sites such as (Twitter/LinkedIn/Facebook...) to create incidents.