Ministry of Defense and Aviation - MODA ( Saudi Arabia) which is responsible for the Kingdom's Army, Navy and Air Force and for the construction of civilian airports (as well as military bases) has selected SMART Service Desk - IT Service Management Suite.
SMART Service Desk, will be replacing Infra Help Desk. MODA has selected SMART over BMC Remedy and HP open view service desk.
» Saudi Electricity Company has selected SMART Voice of Employee (VoE) and SMART Voice of Customer (VoC) developed using SMART Technology platform. Using SMART VoE and VoC Web and Mobile Apps based feedback platform, SEC is able to provide an always-on listening post, giving its Customers and Employees the ability to provide feedback on complaints, improvements and all aspects of business.
» Budget Rent a Cars implements, SMART Service Desk, IT Service Management Suite, over Service Now, Oracle's PeopleSoft Enterprise HelpDesk and Serena Service Manager. Budget Rent a cars, http://www.budgetsaudi.com/gb KSA division, has more than 90 rental offices with a fleet of more than 17,000 cars & 1200 employees.
» IIT Participates in Project Qatar 2013 from May 6th - May 9 2013 in Doha Qatar, along with Al Balagh. Al Balagh is a Leading company located in State of Qatar serving many key sectors such as Construction, Medical, Industrial, Oil & Gas and IT .Projects Qatar attracts key buyers and industry leaders looking for the most up-to-date technology solutions available on the market.
» Telecommunications Regulatory Authority (TRA) Oman, has selected SMART Citizen Management Solution to log citizen complaints / queries related to telecommunication services in Oman. TRA is committed to develop the telecommunications sector by regulating and maintaining the telecom services, promoting the interest of telecommunications services providers and beneficiaries, and ensuring that consumers receive international standards of telecommunications services, with a reasonable range of choices at reasonable prices. The Authority's policies and regulations aim to the development of infrastructure and the attraction of foreign investment into the sector which will result in further promoting the Oman's economy and increasing employment prospects for Omani citizens.
» Royal Commission - RCYJ - KSA has selected SMART Service Desk for automation of ITIL based Service Management. Royal Commission selected SMART ITSM over Remedy and Service Now.
» Military Industries Corporations (MIC) based in Riyadh Saudi Arabia - Signs up for SMART Service Desk - ITSM Implementation. SMART Service Desk IT Service Management Tool will be implemented along with development of ITIL based Polices and Procedures for MIC.
» IT Authority of Oman which is responsible for implemention of National IT infrastructure projects and supervision of all IT projects related to implementation of the Digital Strategy and e-Governance initiatives of Oman, has started implementation of SMART Citizen and Service Complaints Management System. Website of ITA is http://www.ita.gov.om SMART Solutions will be used in Infoline Oman call centers, which will manage ITA Citizen Service Desk.
» Ministry of Works - Bahrain, which is responsible for all infrastructure services in the Kingdom of Bahrain selects SMART Service Desk - ITSM to support complete IT Service Delivery and Support Services as per ITIL V3:2011 best practices.
» SMART Service Desk Annouces availability of ITIL V3 and ISO 20000:2011 based IT Service
Management Product in French, German, Spanish, Persian & Arabic. Help Desk users will be able to log tickets in Incident Management, in language of their choice.
» IIT Participates in GITEX Dubai to showcase SMART Service Desk Solutions.
» Leal Communications & Informatics Ltd www.lci.mu a leader in IT Solutions & Services Provider in Mauritius, has started implementation of SMART Post Sales Service Support Software. SMART Warranty and Post Sales Service Support Software will be integrated with Navision ERP, as part of this project for Leal Group of Companies.
» Public Authority of Consumer Protection - Oman signs up for SMART CRM to track consumer complaints
» Toyota - ALJ - Abdul Lateef Jameel Company has signed up for SMART Service Desk - ITIL V3:2011 and ISO 20000:2011 Standard based Service Management implementation. SMART Service Desk - ITSM, will be rolled over next 4 months for more than 2000 users in 254 branches in its key business units: ALJFSCO, United Installments Sales Co. Ltd, Bab Rizq Jameel Company and ALJ Insurance Group in Saudi Arabia, Egypt, Turkey, Syria, Morocco and Algeria.
» Abhijeet Group - a Leading Industrial Group, in private sector organisations in India, which has well-diversified business in core sector areas of Power, Mining, Roads, Steel and Ferro Alloys has started implementation of SMART Service Desk ITIL Help Desk at its multiple factory & office locations.
» University of Nizwa - http://www.unizwa.edu.om/ One of the largest university in Oman, has started implementation of SMART Service Desk ITIL V3 Help Desk to support 200 staff and faculty members and more than 6000 students.
» IIT announces availability of SMART Service Desk IT Service Management, Customer Service and Help Desk products as hosted Software as a Service (SaaS) which integrates the processes laid out in the IT Infrastructure Library (ITIL) with its service management, customer service and help desk software.
» Tamer Group - A leading Pharma Distribution company in Middle East has started implementation of SMART Service Desk IT Service Management Help Desk Solution. The implementation services for this project are managed by Forevision Al Musbah Group.
» Civil Services Oman Pension Fund - awards Infoline Oman & IIT, joint project to implement ITIL based Arabized SMART Service Desk IT Service Management & Help Desk Solution.
» Simah - Credit Bureau implements ITIL based IT Service Management Software - powered by Internet Information & Technologies. The solution has been deployed in English & Arabic.
» Internet Information Technologies Inc. has announced completion of Arabic & French localization for its english version of SMART Service Desk ITIL based help desk management solutions. The company plans to deliver SMART Service Desk HelpDesk in German, Spanish & French as well, based upon customer demand.
» Oman Arab Bank - which has been adjudged the “Number One Bank in Oman”, by Ernst & Young’s Banking & NBFC Survey, has awarded a joint project to IIT and Infoline L.L.C in Oman to implement SMART Service Desk IT Service Management Solutions all modules, including Service Desk, Service Request Management, Change Management, Release Management and Configuration Management (CMDB).
» IIT has allianced with a Clickatell, a world's leading SMS messaging provider offering simple and reliable SMS gateway connectivity to 663 networks in 201 countries.
» IIT appoints new Value Added Reseller - Fore Vision (Al Musbah Group) - in Saudi Arabia. Fore Vision will provide local implementation support services to its SMART Service Desk Help Desk customers.
» ALMOAYYED COMPUTERS - Bahrain has been appointed as Value Added Reseller of SMART Service Desk ITIL based Help Desk product in Bahrain.
» Al Musbah Saudi Airports Duty Free implements SMART Service Desk Suite ITIL based Incident Management, Problem Management, Change Management, Release Management & Service Request Fulfillment Modules.
» SMART Service Desk Products will be displayed at Service Desk Show 2010, Europe’s largest IT service management event on April 27-28 at Earls Court. London More Info @ http://www.servicedeskshow.com
» Infoline launches SMART Service Desk Help Desk, IT Service Management and Customer Service Desk Solutions in Crown Plaza Hotel Oman. The event was attended by IT Managers, ITIL Service Desk Managers, ITIL Consultants, CIOs and Business Executives. Extracts from press release for the event can be found @ http://www.timesofoman.com/innercat.asp?detail=33427
» Infoline Oman is appointed as Value Added Reseller of SMART Service Desk Help Desk product in Sultanate of Oman.
» Falcon Motors a leading automotive distributor in Middle East has Implemented Information Technology Infrastructure Library (ITIL) best practices and addressed significant Sarbanes Oxley (SOX) support requirements using IIT's SMART Service Desk IT Service Management Help Desk.
» Saudi Air-conditioning Manufacturing Company (SAMCO) which is joint venture of Juffali Saudi Arabia & Carrier Corporation USA - A World leader in air conditioning, heating & refrigeration systems has started implementation of SMART Service Desk ITIL Service Desk for its Manufacturing facility.
» NATCO PHARMA - http://www.natcopharma.co.in/ a leading pharma company in India, which works for Research, Development, Manufacturing and Marketing of Pharmaceutical Substances has started implementation of SMART Service Desk IT Service Management Solution to support ITIL Best Practice Implementation in four manufacturing facilities having 1500 employees. NATCO PHARMA is a Publicly traded company listed on both National Stock Exchange and Bombay Stock Exchange.
» IIT has signed strategic technology alliance with Mazik Global USA for launching Cloud based SaaS tools
» For existing Net Support Manager customers, we have Integrated our IT Service Management product suite, SMART SERVICE DESK with Net Support Manager, which will allow Support Associates to use Net Support Manager from SMART Incident Ticket.
» SMART Service Desk is now integrated with MazikCloud control panel that allows you to manage your IT infrastructure on your private, public and hybrid cloud from one simple, agile, easy-to-use web interface. Alert events are converted to SMART Incident tickets, which has automated workflow engine for ticket assignment to right support group or associate.