SMART Service Desk will help you improve service quality and resource utilization across your entire IT infrastructure.

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About SMART Service Desk

Headquartered in Phoenix, Arizona, SMART Service Desk Software, is a vendor for ITIL Best Practice & ISO 20000 Standards Service management (ITSM) Solutions, Service Desk, CRM, EAM and support software for medium to large enterprises. SMART Service Desk has key customers, such as Toyata, Mitsubishi Motors, Saudi Credit bureau, Tamer Pharma and Oman Arab Bank. Founded in 1996, SMART Service Desk Software is a privately held firm with offices in the United States, India and Partner offices in UK, Saudi Arabia, Oman, UAE and Qatar.
SMART Service Desk is trading name of Internet Information & Technologies (IIT)
IIT is the leader in Help Desk, IT Service Management,Quality Management & Customer Relationship Management Integrated Solutions, which are applicable to a wide range of different service organisations. SMART Service Desk of software solutions can be adapted very quickly, easily and economically to suit the customer's systems and business processes. Many our customers have got head start in process definition, to Fast-track your ITIL V3, ISO 9001, ISO 20000 & Other ISO Standardization, initiatives to enhance quality of services and customer satisfaction.
SMART Service Desk will help you to improve service quality and resource utilization across your entire IT infrastructure. With SMART Mobile Custom Applications can access applications from SMART Phones for faster and better-informed business decisions.
Our SaaS solutions on Cloud let you seamlessly manage services, customers and quality improvement programs. Available through any Web browser, our solutions are designed to help you shorten deployment times, reduce risks and lower costs, including support and maintenance expenses.

Latest News

Toyota - ALJ - Abdul Lateef Jameel Company has signed up for SMART Service Desk - ITIL V3:2011 and ISO 20000:2011 Standard based Service Management implementation. SMART Service Desk - ITSM, will be rolled over next 4 months for more than 2000 users in 254 branches in its key business units: ALJFSCO, United Installments Sales Co. Ltd, Bab Rizq Jameel Company and ALJ Insurance Group in Saudi Arabia, Egypt, Turkey, Syria, Morocco and Algeria.

Consumer Protection Authority Oman, starts use of SMART Service Desk, to serve all citizens in Oman for Consumer related compliants management.

IIT Participates in GITEX Dubai to showcase SMART Service Desk Solutions.

SMART Service Desk and SMART CRM will be launched in Mauritius, during key event, ProIT 2012 Mauritius by Leal Communications & Informatics.

Public Authority of Consumer Protection - Oman signs up for SMART CRM to track consumer complaints

Abhijeet Group, a Leading Industrial Group,in private sector organisations in India, which has well-diversified business in core sector areas of Power, Mining, Roads, Steel and Ferro Alloys has started implementation of SMART Service Desk ITIL Help Desk at its multiple factory & office locations.