Toyota - ALJ - Abdul Lateef Jameel Company has signed up for SMART Service Desk - ITIL V3:2011 and ISO 20000:2011 Standard based Service Management implementation. SMART Service Desk - ITSM, will be rolled over next 4 months for more than 2000 users in 254 branches in its key business units: ALJFSCO, United Installments Sales Co. Ltd, Bab Rizq Jameel Company and ALJ Insurance Group in Saudi Arabia, Egypt, Turkey, Syria, Morocco and Algeria.

Consumer Protection Authority Oman, starts use of SMART Service Desk, to serve all citizens in Oman for Consumer related compliants management.

IIT Participates in GITEX Dubai to showcase SMART Service Desk Solutions.

SMART Service Desk and SMART CRM will be launched in Mauritius, during key event, ProIT 2012 Mauritius by Leal Communications & Informatics.

Public Authority of Consumer Protection - Oman signs up for SMART CRM to track consumer complaints

Abhijeet Group, a Leading Industrial Group,in private sector organisations in India, which has well-diversified business in core sector areas of Power, Mining, Roads, Steel and Ferro Alloys has started implementation of SMART Service Desk ITIL Help Desk at its multiple factory & office locations.