IT Service Support Management

IT Service Support Management Solution with 11 PinkVerified ITIL processes. A truly SMART Digital Service Management Solution.

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HR Help Desk / Case Management

Automate HR and Administrative
Processes with self-service,
workflow and mobile apps

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Government Case Management

Help Desk Solution for local and
Federal government or city councils

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Meet our experts

at booth Stand: 902, during SITS 2016,
a leading event, for Service Desk & IT
Support Professionals, 8-9 June 2016, Olympia, London, UK




Contact us for a personalized demo with a Service Management and IT Governance Management Expert.

Download SMART Service Desk Solution Datasheets and Customer Success Stories.

Take SMARTServiceDesk for a Test Drive. We offer, service management for IT, HR, Facilities, Finance and others.

  • IT Service Management (ITSM)

    The Most Complete ITSM Solution for Continual Service Improvement with service lifecycle management support

    SMART Service Desk – IT Service Lifecycle Management provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. It has fully integrated ITSM processes and is easily configurable to meet any organization’s needs. SMART IT service management is available on the OnDemand cloud platform and on-premises. SMART Service Desk solution has been certified by PinkVerify as “ITIL®-aligned,” and supports the ISO/IEC 20000 and ISO/IEC 27001 requirements.

    Increase productivity of customers, IT teams and management by providing effective analytics and timely access to information.

    Reduction in volume of Service Desk tickets, to help IT teams focus on bigger issues.

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  • Governance and Risk Compliance (GRC)

    SMART GRC solutions are designed and built as one, unified and integrated governance, risk management and compliance product suite, which is also integrated with SMART Service Desk IT Service Management Suite.

    Integration of ITSM & GRC Platforms allows you to successfully achieve IT Governance goals while managing services, assets and risks as per business and regulatory requirements. SMART GRC platform is simple to use and provides considerable additional efficiencies and financial benefits.

    SMART GRC platform automates work associated with the documentation and reporting of the risk management and compliance activities. It summary it is a software designed to help Chief Auditors, Internal Auditors, risk managers, compliance managers, legal & IT governance professionals.

    You can now document your any of the control frameworks/standards; such as COBIT, ISO 27001, ISO 20000, ITIL V3 2011, ISO 9000 to assess design and operational effectiveness, and respond to policy and regulatory compliance issues.

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  • Case Management Software Solutions

    SMART Case Management Software Solutions is built on the feedback and input from industry professionals. SMART Case management software includes an integrated client portal, mobile apps, email and social media integration, which allows you to have quick response times and provide support with accurate decisions.

    Our Case management solution allows you to make real-time, complex decisions with changing information, supports collaboration to support working interactively with others inside or outside of their organizations.

    Our case management software solution are used by clients to solve cases involving legal disputes, legal investigations, citizen complaints / queries, customer complaints, safety incidents / violations, contractual issues, loans, insurance claims, fraud, benefits, and customer service management.

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  • “SMART Service Desk is a great suite of applications, which any mid or large size company, can use to streamline, control and govern IT, HR & Business activities. It is also good at integrating with a large varieties of application or systems. We have used SMART Web services can be used to integrate with home grown apps.” - Brindha Sankararaman - Service Quality Manager, IT.

  • Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers has resulted in drastic improvement in customer satisfaction and operational performance !

  • After long time spent on assessments/analysis of various ITSM solutions in the market, SMART Service Desk was the complete solution for MEDGULF to meet current and future requirements with lot of features, flexibility and reasonable price

  • We needed a tool with automated workflow and easy to use interface, SMART Service Desk's built-in workflow has made big improvements in our Service Operations - especially having online approval !

  • A must to have solution, when it comes to streamlining processes and managing projects. Leon Venter, Manager, Logis Support & Admin

Smart Service Desk Software Awarded Pinkverify-2011

SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation. Manage all of your services, assets and support with stamp of approval from pink elephant.